bat jili Terms and Conditions

1 General Provisions

These terms and conditions ("Terms") govern the use of the bat jili platform and all related services. By using the website, opening an account, or accessing any service, you agree to be fully bound by these Terms.

These Terms form a legally binding agreement. Both bat jili ("platform", "we", "our") and the user ("you", "member") are bound by this agreement. If you do not agree with any part of these Terms, please stop using the platform.

Alongside this document, our Privacy Policy also applies, which describes in detail how personal information is collected, stored, and used. Both documents together form the complete agreement.

2 Account Registration and Management

2.1 Registration Process

Creating a valid account is required to use bat jili's services. All information provided during registration must be true, accurate, and complete. If an account is created with false information, the platform reserves the right to cancel it at any time.

2.2 One Account Policy

Each person may operate only one account. If multiple accounts are found belonging to the same person, all related accounts will be closed immediately and the funds in those accounts may be withheld.

2.3 Account Security

You are fully responsible for keeping your username and password secure. Sharing login details with anyone else is strictly prohibited. You are responsible for all activity carried out from your account.

• If you suspect unauthorised access to your account, notify our support team immediately.
• Use a strong password and change it regularly.
• End your session after logging in on a public device.

2.4 Identity Verification

To ensure security, bat jili may request identity verification at any time. If the required documents are not provided, withdrawals or certain services may be temporarily suspended.

3 Eligibility and Age Requirement

All bat jili services are available only to persons aged 21 or above. By registering, you confirm that you are at least 21 years old. If a minor opens an account, it will be closed immediately and all related transactions will be treated as void.

Additionally, to use bat jili's services, you must be legally eligible to participate in online gaming and betting under the laws of your own country. It is entirely the user's responsibility to comply with the legal requirements of their country.

4 Deposit and Withdrawal Policy

4.1 Payment Methods

bat jili currently accepts payments through Bangladesh's major mobile financial services — bKash, Nagad, and Rocket (Dutch-Bangla Bank's mobile wallet). These methods apply to both deposits and withdrawals.

4.2 Minimum Amounts

• Minimum deposit: ৳200 (the same for each method)
• Minimum withdrawal: ৳800

4.3 Withdrawal Processing

Approved withdrawal requests are generally processed within 15 minutes to 2 hours. However, if additional verification is needed, this time may increase. You are encouraged to use the same method for withdrawals that was used for the deposit.

4.4 Use of Personal Account

Deposits and withdrawals must be made only through a mobile banking account registered in your own name. Transactions from third-party accounts will not be accepted and may be returned or forfeited.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

bat jili offers new members a 100% first-deposit bonus of up to ৳20,000. To receive this bonus, the first deposit must be at least ৳200.

5.2 Bonus Usage Terms

• Bonus funds cannot be withdrawn directly — only winnings earned from the bonus after the wagering requirement is met can be withdrawn.
• Multiple bonus offers cannot be used at the same time unless the offer's terms clearly state otherwise.
• The wagering requirement for VIP cashback bonuses is set separately and will be stated in the offer details.
• Any attempt to obtain bonuses through fraudulent means will result in the account being closed.

5.3 Right to Change Promotions

bat jili reserves the right to change or cancel any bonus or promotional offer without prior notice. For changes to ongoing offers, members will be informed with reasonable notice before the change takes effect.

6 Betting Rules

6.1 Finality of Bets

Once a bet is confirmed, it cannot be changed or cancelled. If a bet is incorrectly accepted due to a system error or technical issue, bat jili reserves the right to cancel that bet and the relevant amount will be refunded.

6.2 Sports Betting

Betting on cricket, football, and other sports events is governed by the applicable rules. For betting on the Bangladesh Premier League (BPL), IPL, T20 World Cup, and other international cricket events, the official result of the match will be considered final.

6.3 Casino Games

All casino games operate under their own software-defined rules. Game outcomes are determined by a Certified Random Number Generator (RNG). If a discrepancy appears between the game provider's server log and the platform's records, the provider's log will be considered final.

6.4 Betting Limits

Specific minimum and maximum bet limits apply to each game and event, which will be displayed on the game or event page. bat jili reserves the right to change any member's betting limits under special circumstances.

7 Prohibited Activities

The following activities are strictly prohibited and are considered serious violations of these Terms:

• Attempting to gain an unfair advantage through fraudulent activity, software hacking, or the use of bots.
• Money laundering or transacting with funds from illegal sources.
• Operating an account using a false identity or false information.
• Creating multiple accounts for the purpose of misusing promotional offers.
• Carrying out cyber attacks on the platform's infrastructure or conducting security testing.
• Attempting to steal or use another member's account details.
• Match fixing or betting on predetermined outcomes.

If any of the above activities are detected, the account may be immediately cancelled, funds forfeited, and legal action taken if necessary.

8 Account Suspension and Closure

8.1 Platform Authority

bat jili reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• In the event of a violation of these Terms.
• If identity verification is not completed.
• If suspicious or unusual transaction activity is observed.
• On the order of a court or law enforcement authority.

8.2 Voluntary Account Closure

You may close your account at any time. All pending withdrawals should be completed before closing the account. Contact our support team to close your account.

9 Privacy and Data Protection

Protecting your personal information is a priority for bat jili. Detailed rules on how data is collected, stored, and processed can be found in our Privacy Policy, which is an integral part of these Terms.

We use SSL encryption, and your financial and personal information is not sold to third parties. However, information may be shared with authorities if required by law or for a security investigation.

10 Responsible Gaming

bat jili believes that gaming should be for entertainment and never a source of financial pressure. We encourage our members to follow our responsible gaming guidelines.

• You are advised not to bet beyond your means.
• If signs of gaming addiction appear, the self-exclusion option can be used.
• Deposit and session limits can be set.
• Participation by anyone under 21 is strictly prohibited.

For help with gaming problems, use our 24/7 live chat support or visit the responsible gaming page for more information.

11 Limitation of Liability

bat jili will not be liable in the following cases:

• If a bet or game is missed due to an internet disconnection.
• Losses caused by the failure of third-party technology or services.
• Losses resulting from the user's own negligence or deliberate actions.
• Force majeure situations — if services are disrupted due to natural disasters, war, epidemic, or government restrictions.

If an incorrect payment is processed due to a technical issue, bat jili reserves the right to correct that amount, including by deducting it from the account balance.

12 Policy on Changes to Terms

bat jili reserves the right to amend, change, or update these Terms at any time. For significant changes, a notice will be posted on the platform or members will be informed through their registered contact details.

Continuing to use the platform after a change has been made will be considered acceptance of the new Terms. You are advised to visit this page regularly to stay up to date with the latest Terms.

For general questions, see our FAQ page, where the most common queries are answered in plain language.

13 Dispute Resolution

13.1 Complaints Process

For any dispute or complaint, please first contact our customer service team. Our support team is available 24 hours a day, 7 days a week via live chat and email in both Bengali and English.

13.2 Investigation and Resolution

After receiving a complaint, bat jili will carry out a proper investigation. During the investigation, certain activities on the related account may be temporarily suspended. The member will be informed of the outcome of the investigation in due course.

13.3 Final Decision

The decision of bat jili's management will be considered final in all disputes. For any legal dispute relating to these Terms, the applicable law and jurisdiction will be determined by the relevant authority.