bat jili's commitment to responsible gaming
Gaming is a source of entertainment — bat jili is always working to ensure it never becomes a problem. Your safety is our highest priority.
Safe gaming environment
Enjoy the game, stay within your limits
All casino and betting activities at bat jili are for players aged 21 and above only. Opening an account or playing as a minor is strictly prohibited. No account is fully activated without age verification.
Why responsible gaming matters
Online gaming is an accessible form of entertainment for many people. However, it also carries risks that require awareness. bat jili believes gaming is enjoyable only when it is controlled and played with awareness. That is why we encourage every user to stay mindful of their gaming habits.
Responsible gaming does not simply mean playing less — it means consciously deciding when, how much, and how to play. Setting limits on your time and money, and playing for entertainment rather than to win, is the core of responsible gaming. Our terms and conditions also detail gaming conduct guidelines.
Gaming can sometimes become a habit that is hard to control. Repeatedly placing bets to recover losses, hiding your gaming from family, or using money set aside for daily necessities — these are concerning signs. At this point, contact us through bat jili's live chat or email support.
Your privacy is very important to us. Information about self-exclusion or account limits is kept completely confidential. You can read our privacy policy to learn more.
Control tools — make your own decisions
Setting a deposit limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately, and increasing it requires waiting a specified period.
Cooldown break
If you want to give yourself some time away, you can set a cooldown period of 24 hours to 30 days. During this time, logging in or placing bets will not be possible.
Self-exclusion
If you feel that gaming is having a negative effect on your life, request a long-term self-exclusion. Once this decision takes effect, it cannot be cancelled before the set period ends.
Session time limit
Set a maximum duration for each gaming session. Once the set time is up, you will be automatically logged out and a notification will be sent.
Setting a loss limit
Betting will automatically stop once losses exceed a set amount. This tool protects your money from impulsive decisions.
Reality check reminder
At regular intervals, a pop-up message will show your total gaming time and spending, so you can stay aware.
To use these tools, contact bat jili's 24/7 live chat or write to [email protected].
Warning signs of problem gaming
If you notice the following signs in yourself, pause and seek help — that is not weakness, it is courage.
Chasing losses
Placing bets repeatedly after a loss in an attempt to recover the money — this cycle is the most dangerous.
Hiding it from family
Keeping your gaming secret from the people at home, or lying about it, is a concerning sign.
Restlessness when not playing
Feeling mentally uneasy, anxious, or irritable when unable to play.
Using money needed for essentials
Using money meant for food, rent, or medical care on gaming means gaming has gone out of control.
Ways to get help
bat jili live chat support
Our support team is always available on 24/7 live chat. You can speak in Bengali or English. Request self-exclusion or account limits at any time.
Contact by email
Send an email to [email protected]. All responsible gaming requests are handled confidentially.
Support from family and friends
Talk openly with the people close to you. The support of family builds mental strength and makes it easier to deal with problems.
Professional counselling
Seeing a mental health specialist or addiction counsellor is a courageous step. Many government and private organisations in Bangladesh provide this service free of charge.
Mental health services
Addiction is a treatable condition. Contact the mental health department or clinic at a local hospital. You are not alone.
bat jili's commitment to responsibility
bat jili is not just a gaming platform — we are committed to building a responsible environment. You can learn more about the platform's goals and values on our about us page.
- Age and identity verification is mandatory for all account registrations — those under 21 cannot open an account.
- Accounts are suspended as soon as a self-exclusion request is received, and no promotional messages are sent during this period.
- All responsible gaming information and tools are kept easily accessible in Bengali.
- Immediate assistance in Bengali and English is provided through 24/7 live chat and email support.
- If unusual behaviour is detected on an account, our team proactively reaches out to the user.
- Gaming is never presented as an investment or a source of income — it is a form of entertainment.
- Accounts are reviewed upon request from a parent or guardian to protect minors from gaming.
Assess yourself
Answer the questions below honestly. This is not a diagnosis — it is simply a way to understand yourself better.
If you have answered more than one question in the first two columns, it is time to reflect on your gaming habits. Talk to us on bat jili's live chat or at [email protected] — support will be provided in complete confidence. Consider seeking professional counselling if needed.
Responsible gaming FAQ
Visit our full FAQ page for more detailed information.