FAQ
All your questions answered at bat jili
Here you will find direct, clear answers to the most frequently asked questions from bat jili users about playing on mobile, making deposits, withdrawing funds, live dealer games and responsible gambling. If you cannot find the answer to your question, our 24/7 support team is always ready to help.
Mobile
Mobile Use
Below are answers to the most common questions about how bat jili runs best on any smartphone — Android or iOS.
The bat jili website runs well on modern Android and iOS devices. The site works correctly on Android 8.0 or above and iOS 13 or above. There is also a bat jili App available for both Android and iOS, which can be obtained through official channels. If some games do not run properly on older devices, try updating your browser.
If the browser cache has built up, bat jili pages may take longer to load. In Chrome, go to Settings → Privacy and security → Clear browsing data → Cached images and files, then tap Clear data. Follow the same steps in Samsung Browser or Firefox. Then refresh the page. If the problem continues, try switching from mobile data to Wi-Fi.
If your connection drops during a slot or live game, bat jili keeps the session saved for a set period. Once you reconnect, log in — an ongoing round is usually completed from the server, or if it is cancelled your bet is returned. In a live dealer table, your seat may become available to others after a short time.
Yes. bat jili's games are built with HTML5, so they run in a mobile browser without any separate plugin. Slot games, live casino, fishing games — all can be played directly in Chrome, Firefox or Safari. For the best experience, use a stable internet connection and an updated browser.
Open bat jili in Chrome on Android, tap the three-dot menu at the top, then choose "Add to Home screen". On iOS in Safari, tap the Share button at the bottom and select "Add to Home Screen". This creates a shortcut that looks like an app and lets you open the site quickly.
Responsible Gambling
Limits and Controls
These are important questions to know in order to play safely and responsibly at bat jili. For more information, see our responsible gambling page.
The minimum amount for each deposit at bat jili is ৳200. You can set a personal deposit limit to keep your budget in check. Contact live chat directly for help with this. Setting a limit is an important part of responsible gambling and bat jili supports it.
Contact bat jili's 24/7 live chat or email and our support team will help you set limits on your account or activate a cooling-off period. For gambling-related problems in Bangladesh, talk to a family member or someone you trust. You will find more resources and guidance on our responsible gambling page.
No. All casino and betting activities at bat jili are strictly for users aged 21 and above. Age is verified during account registration. If an account belonging to a minor is found, it is closed and any deposited funds are returned. Protecting minors is a priority for bat jili.
Some common warning signs: spending more than your set budget, placing more bets to recover losses, neglecting family or work to play, or being unable to stop playing. If you notice these, contact bat jili support or activate a cooling-off period on your account. Looking after yourself is the most important thing.
A cooling-off is a temporary break from your account for a set period, while self-exclusion deactivates your account for the long term. Contact bat jili's live chat or email and the support team will help you activate either option. This is completely confidential and done without any judgement.
Live Casino
Live Dealer Games
bat jili's Vivo Live section features live table games from multiple studios including Evolution, Ezugi and WM Casino. The most frequently asked questions about this section are answered below.
In live dealer games, a video stream is broadcast directly from a real studio. A professional dealer handles physical cards or a roulette wheel, and you place bets from your mobile or computer screen. Results are entirely real and do not depend on software random numbers. At bat jili you can find live tables from world-class studios such as Evolution and Ezugi.
In Teen Patti, each player receives three cards and the highest-value hand wins — it is also known as three-card poker. In Andar Bahar, a trump card is placed and you bet on whether a card of the same value will appear on the Andar (left) side or the Bahar (right) side — it is a simple, fast-paced game suitable for beginners.
Bet limits at bat jili's live dealer tables vary by game and table. There are options ranging from low-stakes tables to high-roller tables, suitable for players with all budget sizes. To see the exact limits for a specific table, check the table details in the lobby before opening the game.
Yes. bat jili's live casino is optimised for mobile screens. At least a 4G or good Wi-Fi connection is needed to keep the video stream smooth. Keeping the screen in landscape mode gives a better view of the table and betting options. Battery and data usage are a little higher, so for long sessions it is wise to keep the phone on charge.
In roulette, a wheel is spun and the number where a ball lands is the result. You can bet on a specific number, red or black, or odd or even. A correct bet on a specific number pays more but the chance of winning is lower. The chance of winning on red/black or odd/even is roughly equal. Live roulette from Evolution and Ezugi can be played directly at bat jili.
Deposit
Making a Deposit
You can easily deposit money at bat jili through three mobile wallets — bKash, Nagad and Rocket. Frequently asked questions on this topic are listed below.
bat jili does not deduct any extra charge on deposits. However, keep in mind that bKash, Nagad and Rocket — each mobile wallet may apply charges according to its own transaction policy. Before depositing, check the applicable charges in your wallet app. The minimum deposit is ৳200.
Log in to bat jili, go to the deposit section and select Nagad. Send money to the merchant number shown using the Nagad app or by dialling *167#. Copy the transaction ID and paste it into the deposit form. Your account is usually credited within a few minutes. The minimum deposit is ৳200.
Deposits are usually credited within a few minutes. If more than 15–20 minutes have passed, check the transaction history in your wallet. If the transaction was successful, take the ID and contact bat jili's 24/7 live chat — the support team will resolve the matter quickly.
The minimum deposit at bat jili is ৳200, and this applies to all payment methods — bKash, Nagad or Rocket. You can start playing slot games with just ৳200. There is also a chance to receive a 100% bonus on your first deposit, but make sure to read the bonus terms carefully.
Log in to your bat jili account and select bKash from the deposit option. Send money to the number shown using the "Send Money" or "Payment" option in the bKash app. Once the transaction is done, enter the ID you receive in the deposit form and submit it. The minimum amount is ৳200. You may receive a 100% bonus on your first deposit, up to ৳20,000.
Withdrawal
How to Withdraw
Many questions come in about withdrawing money from bat jili. From the minimum amount to withdrawing bonus winnings — you will find straightforward answers to everything below.
Yes, but the wagering requirement must be met. bat jili's welcome bonus requires the bonus amount to be wagered 10 times. Example: if you receive a ৳1,000 bonus on a ৳1,000 deposit, the bonus becomes withdrawable after placing ৳1,000 × 10 = ৳10,000 in bets. After meeting the requirement, the minimum withdrawal is ৳800.
"Pending" means your request is being processed. Withdrawals at bat jili are usually completed within 15 minutes to 2 hours. If it takes more than 2 hours, contact live chat with your transaction ID. 24/7 support is available at night and on weekends as well.
Withdrawals from bat jili to bKash are usually completed within 15 minutes to 2 hours. The same timeframe applies for Nagad and Rocket. Once the withdrawal is successful, you will receive a notification directly in your bKash app. The minimum withdrawal amount is ৳800.
The minimum withdrawal amount from bat jili is ৳800. This limit is the same across all payment methods — bKash, Nagad and Rocket. A withdrawal request cannot be submitted if your balance is below ৳800. Make sure you have enough balance before requesting a withdrawal.
Yes. To withdraw from bat jili, your mobile wallet (bKash / Nagad / Rocket) must be registered in your own name. Withdrawing to someone else's wallet is generally not permitted. This is done for security reasons, to ensure your winnings reach the right person.
Have more questions? We are always here
If you don't find the answer to your question on this FAQ page, don't worry. bat jili's support team is always ready to help in both Bengali and English — day or night, seven days a week.
Live Chat (24/7)
Click the chat icon from any page on the site — you'll get support right away.
Email Support
For detailed issues, write to us by email: [email protected] — in Bengali or English.
You can find more details on our Terms & Conditions and Responsible Gaming pages.